* International shipments may be subjected to import taxes, duties and customs fees, which are levied once the package reaches the country of destination. Misaki-con does not claim any responsibility when the items are shipped out from our warehouse.
** We are not responsible and liable for any losses or broken during the delivery process.
Q: What shipping method do you provide?
We only use FEDEX, DHL, TNT, UPS for extremely fast and cost-effective shipping.
Q: How fast do you ship my order?
Once we receive your order andcleared payment on PAYPAL or credit card payments, we will ship the order immediately and provide you with a tracking number.This excludes (Saturdays, Sundays and public holidays)
Q: How long does it takes to receive my order?
See attachment “ DELIVERY COMMITMENT WITH TIME “ “ Shipment Tracking 2 “
Note: Transit time is based on "working days". This excludes (Saturdays, Sundays and public holidays)
Q: How much is the shipping cost?
You can check the estimated shipping fee with the"Estimate Shipping" function. You'll see "Estimate Shipping & Tax" hyperlink after you add your item into your shopping cart. Just click that "Estimate Shipping & Tax" hyperlink to begin. Below is the illustration:
Q: I made a typo error or submitted the wrong shipping address. Can I change it?
In order to provide fast shipping, we usually ship order within 1~2 working days. If you have submitted a wrong shipping address due to typo error, please contact us ASAP and email us the actual and complete shipping address. However, we cannot process the correction of address if we have shipped out the items. Hence, it is advisable and mandatory for customers to leave down contact number which will be included on FedexAirwaybill. In event of any miscommunications and problems, Fedex delivery guy can contact receiver directly and get instructions.